Please have your name or order number ready when you pick up your order.

Local Delivery

We offer free next day local delivery to Ottawa & the surrounding areas (within a 35km radius of our location) for orders of $150+tax and over. 

On orders under $150+tax, we offer a flat fee delivery rate of $10+tax 

Shipping in Canada 

Please allow up to 48 hrs for orders to be processed. We do our best to complete orders within 24hrs. This does not include seasonal store closures and stat holidays.

We ship across Canada. We currently offer FREE shipping for orders $150+tax in Canada. We ship our orders on Mon-Wed-Fri. We do not ship on stat holidays. We use Canada Post Standard Expedited Shipping. 

On orders under $150+tax, we offer a flat fee shipping rate of $15+tax

International Shipping

Unfortunately, we do not offer international shipping at this time.  Please check back with us in the future as we will be changing this policy as we grow!

Sales Tax

Sales tax on your order is calculated based on the applicable taxes on the products purchased and the destination of your order. The provincial and local sales tax laws of your order destination will apply at checkout.

Tracking Your Shipment

You can track your order through Canada Post. Once you place an order you will receive a confirmation e-mail including a summary of your order, the shipping method selected, the shipping and billing address you provided, and an option to View Your Order. You can review the status of your order, the expected delivery, and the tracking number provided by Canada Post, and choose to receive text message alerts from Canada Post.

RETURNS:

If you are not completely satisfied with your purchase you may return it for refund or store credit/exchange, within 14 days of purchase.

• All items must be unopened & unused. Copper Alley Gift Boutique reserves the right to refuse returned products that have been used, worn or altered in any way.
• All original packaging and tags must be included in your return.
• Proof of purchase is required.
• All sale items, earrings, and gift certificates are final sale and cannot be refunded or exchanged.  
• All shipping charges for online orders are non-refundable.

To Process A Return

Customers must have an account to create a return shipment. If you placed an orders as a guest, you will have to register with the same email address to convert your guest account into a customer account.

Customers can return on the website by:

1. Log into your account by clicking My account / Register (normally in the top right-hand side of the screen)
2. Your can view any past orders by clicking My orders.
3. Once you have located the order, click View on the right-hand side of the screen.
4. Click Return items at the bottom of the page to create the return shipment.
5. Choose the products to return and the quantity.
6. Please provide a return reason. 
7. Once the item has been returned to the store and we have had a chance to review the item, we will process a credit or issue an exchange (as requested)